Member Spotlight


Key roles within EBC

  • Wisdom Council member
  • Former Board Member

Marilyn Suttle

Wellbeing-focused Customer Service, Communication & Engagement Speaker | Virtual Trainer | 3-time Bestselling Author


About Marilyn

Marilyn Suttle works with companies that want to stand out as a provider of choice and with teams that want to work well together. She’s a 3-time bestselling author, customer service guru, and communication pro. One specialty Marilyn offers is “The Happy Class” a virtual wellbeing course for “best places to work” organizations that strive to keep employee engagement high by providing positive employee experiences.

Awards and Recognitions

  • Double certified as a virtual presenter 
  • One of the Top 30 Global Gurus or Customer Service by Global Gurus International.
  • 2020 EBC Bronze Mentorship Award
  • 2015 EBC MORE Award


What people don’t know about Marilyn

Something you may not know about Marilyn is she has two transformational coaching certifications and also enjoys Motown Ballroom dancing with her husband Cliff.

EBC Wins

Marilyn would like to thank all those EBC and EBI members who voted for her, as she received the 2021 Global Gurus of Customer Service. One-third of the criteria comes from votes and the EBC was a big supporter.

Also thank you to those of you who supported her last book launch, especially Teresa de Grosbois and Lisa Minnini.

And a special thank you to Dr. Deb Sandella. Becoming certified in her RIM methodology has been a valuable addition to Marilyn’s work with customer service leaders.

Why is Marilyn passionate about the EBC?

She is passionate about the EBC because she enjoys the EBC’s growth-minded membership of conscious entrepreneurs, and this environment where everyone both gives and receives support to expand the good work we’re all doing in the world

How you can support Marilyn

Connect with Marilyn on LinkedIn and comment on anything you find informative.